Trust centre · Grievance officer and incident contact
Grievance officer: raise a concern, a person answers.
How to reach our grievance officer when something is wrong, and how quickly we reply.
Updated
Published after legal review. This is our working draft. The DPDP processor model needs a legal opinion, so the final text may change before it is published as a policy.
Grievance Officer
A named person at AI Flywheel answers concerns from parents and schools. The name is published here after legal review.
Incident contact
Our Data Protection Lead handles safety and data incidents, and tells the school first.
How to raise a concern
- 1Tell your school, if you can. They are responsible for your child’s data.
- 2Or write to us through the form. Choose ‘grievance’, and use a parent’s or teacher’s details only.
- 3A person replies, in Tamil or English, and keeps you updated until it is closed.
How quickly we reply
- Safety or data incident
- Acknowledged within 24 hours
- Concern or complaint
- Acknowledged within 2 working days
- Full reply
- Within the time the DPDP rules set
Proposed Response times are proposed until the legal review is done.